Influencer Scorecard, The Chief Influencer Officer & the transmutation of Social Media and PR

Posted by Marshall Sponder on December 15, 2009 | Link It

Feedback from the Influencer Scorecard Summittwo weeks ago appeared from K. D. Paine’s Notes from the Influence Scorecard Summit and Philip Sheldrake posted at Marcom Professional on How the Influence Scorecard radically transforms marketing and PR, both which I’ll comment about here.

The Influencer Scorecard transmutes Social Media and Public Relations by identifying, perhaps, for the first time, where every function of strategy, planning and execution belongs, who owns it, and what the right sequence ought to be (see the Influence Scorecard 2009,  below, along with a little movie I made on day one of the summit – to provide a flavor on our meeting ).

Influencer Scorecard Summit – short video — day 1.

Philip Sheldrake suggested major Social Web Analytics vendors adapt a methodology that can be built into a  scorecard – which might not be easy to do – but here’s what it would look like, in concept, if they did.

That’s contingent of course upon the leading social Web analytics vendors quickly picking up this approach and developing their products and services accordingly.

Philip envisions a “Chief Influencer Officer” rather than the CMO that currently exists, who ..

…. knows precisely the state of all six influence flows at any point in time. She is sensitised to her organisation’s environment in a way that makes most CMOs today look like they work in little bubbles where they had no choice but to “make stuff up“.

But, what’s interesting to me is the Chief Influencer Officer could actually be filled by a “Web Analyst” in much the way  Eric T. Peterson said (last year), someday, a Web Analyst would be on the cover of BusinessWell and Fortune Magazine -  of course, he or she would not be called a “data analyst”, but may end up being one, none the less.

Philip also saw the transformation of online commerce into “Buyer Marketing”

the balance of power shifted somewhat from the massive dominance of large organisations at the end of the 20th Century back towards the individual. This rebalancing will continue during the next decade. It will give rise to something I call buyer marketing; similar to what Doc Searl’s VRM initiative refers to as “personal RFP” and most recently what Scott Adams has labelled “broadcast shopping“.

Philip Sheldrake builds off my own prediction that Google will enter the Social Media Monitoring space in the next year or two and blow away half of the vendors currently in the market (by merging what Google already knows about us into Google Analytics profiles) – I think this is quite plausible and likely (see my deck, slide 15, below).

And PR will be transformed because advertising and marketing are moving into Public Relations, more and more, as CMO’s become Chief Influencer Officers (as Philip puts it, and some of them end up running PR agencies).

Reblog this post [with Zemanta]



2 Responses

These are the current comments for "Influencer Scorecard, The Chief Influencer Officer & the transmutation of Social Media and PR"

12/15/09 @ 8:30 am

Hi Marshall,

I definitely agree that the Chief Influence Officer needs the appreciation of analysis currently held by data analysts. Today’s CMOs by and large do not yet see the big picture here, and the vast majority of marketing and PR professionals do not only lack the understanding but don’t yet know that this is an important gap to close.

However, saying a Chief Influencer Officer needs the expertise of a data analyst is not the same as saying a Chief Influence Officer role could be filled by a Web analyst. I would say that this role is up for grabs, and it will be interesting to see which is dominant… data analysts building out their skillset to include expertise in the marketing disciplines, or traditional CMOs building out their skillset in analytics and visualisation. Having found myself with a foot squarely in both camps, I see that both parties must traverse huge gaping chasms.

However, my bet is on the traditional marketers getting analytical rather than the other way around. Why? Organisational psychology. The Chief Influence Officer role will be seen to be more naturally the next step on from a CMO and not the next step on for the analysts, in much the same way CFOs ended up with responsibility for IT because IT was about accounting.

The exception to this forecast might be with the rapidity with which this transition takes place. The faster = the more opportunity for analysts to step into the breach.



[...] the conversations we started last December in the Influence Scorecard Summit – see this link – and my notes from the Influencer Scorecard [...]



Post a Response

Name (required)

Email (required, not published)

Website (optional)

Note: The following tags are approved for comments on this blog:
<a href=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <code> <em> <i> <del> <strong>

Powered by WP Hashcash





On The Top Forum at Davos, CH Feb 17, 18th, 2011

IQ Workforce

A leader in the web analytics and digital media recruitment marketplace, IQ Workforce provides access to some of the most sought-after full-time and contract talent in the corporate world. If you need help finding serious web analytics talent or want to take your career to the next level, call IQ Workforce!