I’m covering yet another session on Social Media Metrics by Jason Burby and Ryan Turner, both of ZAAZ.

Social Media Metrics

Jason Burby, ZAAZ
Ryan Turner, ZAAZ

I captured the tail end of Jason’s session.

Monitoring response and creating policies to respond. Plugging in ratings and reviews, intergrated social tools and internal communications.

How to handle authentication and user identities. Targeting popularity engines with your content.

Jason cited the case of a Sony camera with a review on CNET, and the feedback is mixed, you can respond in a fair way.

ZAAZ Web Analytics and ZAAZ Social Media approach are the same, defining what success is.

To be honest, so far, I am not hearing anything different on this talk then what I already know.

But here’s what I make at of this perception – Social Media Marketing is essentially web analytics, but with different inputs and outputs.

ZAAZ has a Social Media Conversion Calculator which is available on it’s site
-not a big deal, but you can fill in your own actions and related prices.

Both brand perception and shopping have always had a social context. Three years ago we accessed the opinions of 5 friends in the consideration process, today we can access the opinions of 5 million fellow customers. Measurement on the social web presents analysts with new challenges: How do you measure word of mouth? Can you model the relationships between online research and offline purchase? What is the value of a comment on a blog post? A connection in a social network? A question in a support forum? A tag on YouTube? How does engagement affect lifetime customer value? Jason Burby and Ryan Turner of ZAAZ will present some insights from their experiences grappling with these issues, and they’ll put forward some ideas about where businesses need to focus as the social web grows in importance over the coming years.