CEO Showcase: Web & Blog Analytics & Research - AlwaysOn NYC

Posted by Marshall on January 31, 2007 | Link It

Just got here - a lot of well known people here but I decided not to speak to anyone yet.  After getting breakfast I listed to Rob Crumpler of Buzzlogic. 

As readers might recall, I asked for a Demo of Buzzlogic about 3 months ago - and was sopposed to get into the Beta Program.  Since then - nothing much happened.   I did not care for the way Rob Crumpler spoke - it seemed too artifical - like Buzzlogic is going to solve all your PR and Buzz issues - but I know it's not like that.  

In fact, I think Buzzlogic has the potential to give BrandPulse a run for the money (and there's probably a couple of other platforms similar to it)- and anything that gives Nielson a headache is a good thing in my book (since they're suing every analytics company that uses any of it's patents - at least, that's the way it seems to me).

In fact, I'd say that something about BuzzLogic reminds me, in a tangential way, of Eric T. Peterson's engagement score - just follow me here.   What Buzzlogic is trying to do is find the authorities - the people who really matter that are blogging or just talking about your company.  I believe, perhaps, that engagement might be a quality that goes with "authority".  If that's the case, Eric might have, without realizing it, defined an algorithm for determining authority - or a part of it.  Read  Eric T. Peterson's  post in detail to find out more.

I guess having BuzzLogic as part of the AO 100 makes sense - since the technology is disruptive.  More likely, if they become really all that disruptive, Nielson will just buy them out.

 

9:30 am – 10:15 am: CEO Showcase: Web & Blog Analytics & Research
        Rob Crumpler, CEO, BuzzLogic
        David Soskin, CEO, Cheapflights
        Amar Anand, CEO, eTIMEisMONEY
        Brian Magierski, CEO, Kalivo
        Benno Wasserstein, CEO, Box UK
        Demo Review by Industry Experts:
        Chris Fralic, Partner, First Round Capital
        Julia Hood, Editor-in-Chief, PRweek
        Brian Kelly, Partner, Manatt, Phelp & Phillips

Ok, I did not pay much attention to David Soskin, CEO, Cheapflights which seems like it used some analytics (but I did not catch what he said).

I spoke to Amar Anand, CEO, eTIMEisMONEY on Monday night at AlwaysON NYC, he's in NYC so I may interview him later.  I like Amar's way of speaking and his platform of making time into money and has a module for Bloggers to legitimately monetize their blogs.  eTimeisMONEY sells time and there's a commission on the time sold on the site.   It looks like a pretty good platform and he's launching today.

Brian Magierski, CEO, Kalivo is a platform for marketers that has a "listener" which crawls the internet and picks up relevant content and allow the marketer to respond to it.   It sounds to me like Kalivo has a nice way of categorizing what's happening in context to the what the marketer cares about - which might give it an edge; I like the analytics, based on what I can see.

You an even focus in of the type of Blogger platform (ie: WordPress bloggers talking about iPhones - and also categorizes conversations based on importance - and you can then interact with those sources - a very nice feature!)

ClickDensity ( I think it was Benno Wasserstein, CEO, Box UK  presented) is really presenting a standalone heatmap program that, while is fancy to look at, is not really much different than what most upper tier web analytics platforms provide in some form or another.  I like that each click on a page also includes the time spent on the link (page).  However, there are segmentation capabilities in ClickDensity - more how people react on the page (how quickly a visitor, on average, click on a link of the page).  It's not a replacement for your regular Web Analytics - it supplements it.

There were also 3 panelists that just came on the stage - Chris Fralic, Partner, First Round Capital, Julia Hood, Editor-in-Chief, PRweek and Brian Kelly, Partner, Manatt, Phelp & Phillips.

I think what the panelists/analysts above liked was the ability to know what the blogosphere is saying and interacting with it (as well as the attractive pricing).  The analytics seemed more intuitive - drawing a box around all this unstructured data in a visual way.   But the panelists want to know how the analytics here really work - and which one is better and why.   ETimeisMoney is also liked by the Panelists - they think it's a good direction to go. 

Anticipating issues rather than just being reactive.  But the Panelists think it's all about Google - Google dominates the conversation even though they are not, in away way I'm aware of, present at this conference.

Well, that's it for this session.

 

 



Can Brands Get Away with “Buzz Marketing” in the Blogosphere? - AlwaysOn NYC

Posted by Marshall on January 30, 2007 | Link It

Last session for Tuesday - can we use the blogosphere for buzz marketing?

 

5:00 pm – 6:00 pm: Panel: Can Brands Get Away with "Buzz Marketing" in the Blogosphere?
        Moderator: Jeff Jarvis, Blogger, BuzzMachine
        Rich Murray, president, me2revolution
        Gordon Gould, CEO, ThisNext
        Barry Reicherter, SVP, Director of Persuasive Technologies, Porter Novelli
        David Weinberger, co-author, Cluetrain Manifesto

 

You can't buy Buzz, Buzz is owned by the people.  I wrote a post about a year ago titled "Dell Sucks" - made a big deal.  Jeff met Michael Dell in Davos, btw.

If you got a good product/service you can get "buzz'; but there are a lot of great products that won't get buzz because they're not that interesting. 

You measure Buzz -(no one figured out for sure how to do it) and 5% of the population who are influencer (have 75 or more friends) - go after them.

There is no direct ROI on conversation and are interested as along as the investment is small.  You can't buy your way into a conversation, you have to engage in to a conversation.

Buzz Marketing is all "exceptions"; 99% of what's out there is pure crap.

What should people do who want to brand?  The stuff you do online needs to be tied into what you do offline (Coke/Mentos) - you do an offline "tour".

 



How Does the Internet Change Media Metrics?

Posted by Marshall on January 30, 2007 | Link It

This is one of the sessions I wanted and planned to cover:  What are we going to be measuring "Next".

4:15 pm – 5:00 pm: Workshop: How Does the Internet Change Media Metrics?
        Moderator: Ridgway Hall. Chief Strategy Officer, Advertising Research Foundation (ARF)
        Jonathan Carson, CEO, Nielsen BuzzMetrics
        Joe Davis, CEO, Coremetrics
        Paul Donato, SVP and Chief Research Officer, Nielsen Media Research
        Dick Costolo, CEO, FeedBurner

Jonathan Carson, CEO, Nielsen BuzzMetrics - we're in the business of measuring consumer generated media - gather info from 40 million blogs / message boards and then using textual analysis software to understand that traffic.

Intuitively, marketers have always known about WOM but it was never treated as an internet channel and that becomes an important part of the overall media mix. 

One of the big things that will play out in the next few years is how the silos will brake down.

Advertisers are becoming more interested in measuring the online activity and buzz effect.

We're most interested, as a new metric, in citations - mostly blog citations and we spend a lot of time thinking about the structure of citations and linking - it also creates Google Juice.

Joe Davis, CEO, Coremetrics - Our business is mainly retail (60%) but we have we have broad representation and we need to measure everything.  The agency model (right brained) but what we're trying to measure is now more left brain.

We tend to go after depth in a site and time spent - and the basic assumption is that more time spent on site and the deeper they go (more pages viewed) the more they will buy.

Paul Donato, SVP and Chief Research Officer, Nielsen Media Research - a traditional media, TV, is reacting to the internet and we had services we had offered 3 years ago and could not sell that is now the hottest thing.

Everyone ultimately believes in Convergence.

The foundation will always be - did my ad get access to the target audience - but having said that - it's much more complicated than that. 

Engagement has been around for a while - picture yourself doing a campaign across multiple channels and so far, I haven't seen any good examples of cross channel marketing.  It's so different going forward than what we did before and it's probably the best time to be in media since 1985.

You need large sample sizes to analyze data for engagement.

Dick Costolo, CEO, FeedBurner - As more people view content away from the original site it's up to the publishers to track it; the more things you try to measure the more questions you get (more like quantum physics).

Your hearing more and more the desire to measure "engagement" - and if you ask 5 people how to measure engagement you'll get 5 opinions.  You can get more answers but those answers will lead to more questions.

People are going to prefer to spend where there is measurable ROI but every answer you get generates more questions (IE: traffic from Digg - spends a couple seconds vs a referral - will advertisers begin to not want pay for traffic from Digg but will for a referral - that's the kind of issues we come up with in the new metrics measurements).

 



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