Monitoring Social Media 2010 Boston presentation on Social Media ROI

Posted by Marshall Sponder on October 12, 2010 | Link It

A friend videotaped my session at Monitoring Social Media 2010 Boston last week which was well received but also struck a somber note (see bottom of post)  as many were perceiving, from the overall conference material, that Monitoring Social Media is not easy to do well (and many wanted something easier to work with).

I also refer to the Compete.com paper on Spectrum Analytics which I presented at the conference (see below).

Tracking Social Media ROI using Spectrum Analytics

Here’s some of the commentary on Twitter I want to respond to

Lauren Vargas

@vargasl Lauren Vargas
Everyone is so focused on tools instead of solid business strategy first. Never a conf where someone doesn’t ask what tool to use. #MSM10
Lauren, this was a conference about Monitoring tools, not about marketing strategy (though there is a place for it); we can’t be everything to everyone all the time (you have to choose what to focus on).
Ari Herzog
ariherzog Ari Herzog
Listening to @webmetricsguru speaking at #msm10 a lesson is clear: Use slides to support you else I for one get bored easily.
Ramesh
@webmetricsguru is there no hope? #msm10
Kevin Curley
kfcurley Kevin Curley
I need a round table discussion talking mainly about innov. ways to track SM data for biz with $0 budget. #MSM10 Actual solutions.
But I need to get better as a speaker, still not there yet!  On the other hand, I had a hard, deep topic to talk to and one that is not easy to translate.  On the last point, people want to do this on the cheap, and maybe they can, it depends on how much planning you do before hand, not everything requires rocket science.
Michael Hussey
husseymichael Michael Hussey
@webmetricsguru says measuring social media ROI requires the business owner to institute a measurement method at point of purchase. #msm10
KEVINgotbounce kevin mandeville
need solutions to bridge the gaps of missing SM data – ex: point of sale systems that connect with 4sq coupons -@webmetricsguru #MSM10
To sum it up InfluencePeeps says it all.
Influence People
influencepeeps Influence People
RT @erikadornaus: Another theme today at #msm10: humans need tools and tools need humans to effectively monitor and measure soc media

And here was my presentation; I made notes which I tried to read and found that the effort to do that might have taken away from actually coming up with the best presentation merged with the best delivery.    But I always say . .. it’s all about the content.

ss



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UPCOMING SPEAKING

The inaugural Social Media Analytics Summit is the first ever two-day business conference with a complete focus on social media analytics. Social media analytics enhances customer service, improves brand and reputation management, and measures overall social media success for businesses