Feedback Loops and the Preception of being heard and acknowledged

Posted by Marshall on November 06, 2008 | Link It

Reflecting on events this week that I attended; a dinner in Chinatown Monday night where I met Jeremy Wright of B5 Media and Missy Ward of Affiliate Summit fame.

And then, I met the same people, and more, last night, at Mashable’s Motivational Meetup (Gary Vaynerchuk Videos from Motivational Meetup - 11-5-05) - Gary Vaynerchuk, who’s event footage is now up on this site and CenterNetworks (Allen Stern).

Spoke to Jeremy Wright last night about the penalty Google imposed on most Know More Media blogs, including Webmetricsguru.com, before I bought it off the defunct KMM Network.

The traffic today isn’t terrible, between 200 to 300 visits a day, about the same as when I bought the domain with Sebastian Wenzel for our BlogSpeedWay.com network.

But I haven’t been able to get back to the 1000-20,000 visits a day I used to get, before last January, when the penalty was applied.

Jeremy mentioned he had success with a few KMM blogs he bought, using Google Webmaster Console, which turns out to be another name for Google Webmaster tools.

3 inclusion requests after cleaning up the blog, and no real response from Google, via the tool.

But here’s the thing … A conversation is usually 2 ways, and fully Duplex, meaning you make a request, you get a direct reply.

That’s also Web 2.0 and how this last Presidential Election was won by Barack Obama with a brilliant Social Media Strategy that acknowledged his followers and made them (us) feel heard and acknowledged.

Why doesn’t Google not hear and acknowledge me, not by sending me more automated bots via Webmaster Central, but answering my reconsideration requests with a human voice and face, so that I know I was heard.

Lately I’ve been on rants with companies that sell you on ideas they enable, but don’t actually embody, themselves.

Last month I mentioned ComScore, who sells expensive intelligence to corporations who want to spy on each other (competitive intelligence) running metering software that none of those same corporations will allow to run on their own networks due to privacy policies - pathetic, but true. No wonder the numbers are so far off from the same webstats, when available.

Then last week, Radian6, did, more or less, the same thing, and I wrote about it. It was cleared up when Radian6 talked back, had a conversation with me.

And now, Google,the most successful Web 2.0 Company if them all.

Wha!

Google doesn’t want 2 way conversations, they just tell the rules, something happens and your in the Gulog, they throw the key away.

Here’s my point, and I haven’t even gotten to gotten to Gary’s rant with Howard Stern, today - why can’t Google start having 2 way conversations?

Why won’t Google acknowledge me or my reconsideration request, so that I know my concerns were addressed?

Just a thought, but you’d think, by now, Google would be acting Web 2.0 by just talking to me.

And it’s not like Matt Cutts is easy to reach, these days.

I don’t know, the wholething is frustrating, and, as usual, people who talk the talk, often don’t walk the walk.

Note: I wrote this post on the subway while heading towards DUMBO, Brooklyn, for an Art Opening.  I am finding, I can compose and post my work while commuting, and even, while walking, and my last post was done entirely while walking to work this morning.

Of course, I don’t recommend doing that kind of writing all the time, but feel good that it’s there for me, when I want it.

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1 Response

These are the current comments for "Feedback Loops and the Preception of being heard and acknowledged"

11/16/08 @ 12:57 am

Great to meet you Marshall :) on comScore, it’s not really about an accurate uniques count (cause everyone will tell you it’s off), it’s about accurate rankings within an industry. From what we can tell, those rankings tend to be pretty darn accurate and reflective of what’s going on.

And that’s ultimately what matters anyways, in the same way as any other ratings (TV ratings, Radio, etc). Share of market = ad dollar multiples



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