Visualization and Web Analytics

Posted by Marshall Sponder on October 28, 2008 | Link It

It’s cold and chilly in NYC tonight; much of the day it rained and drizzled and I felt I was on the top of a 39 floor mountain looking down into the rainy fog, below, from my midtown office space.

Today was interesting for a number of reasons including a few good posts on Google Analytics new visualization features and a nice review of motion charts by Dennis in VisualRevenue, where he said that charting more than 3 dimensions requires more complex charting, and that such charting is much more than eye candy.

I also saw that NuConomy, whose CEO I interviewed here, last May, just entered into a public beta today, and NuConomy has some pretty unique visualizations.

And then I did some work, on my own, using Comscore Local Market reporting for a select group of DMA‘s and websites, and overlayed unique visitors by DMA with internal data on job postings (by employers) and Resumes posted (by Job Seekers).

I saw some very interesting patterns once I overlayed the data, visualizing data in a way making sense to me.

It is all about traffic, but my visualization showed some DMA’s with less than expected visitors and resumes posted.

It got me thinking on how I may never have noticed the relationships between data points had I not had a hunch about it. I even figured out an “effectiveness metric” base on what percentage of traffic applied for a job during a session.

And it all comes back to visualization, which is why I’m an artist.

For me, it’s all about seeing relationships between data, and I was exhilirated as I had time to think this through.

Actually, there’s one more thing I’m adding (12 hours later) and I thought about it last week – in an organization, even a small one, but certainly in most large ones, there’s a lot of information lying around that only the people who use it regularly know about.   That’s a big challenge for a Web Analysts – because we create meaning in our work, largly by overlaying information.

But a lot of times ….. too often ….. we don’t have the right information (and even if we have it – it’s not in the right form or from the right source).    Therefore, I think it’s a top priority to create a map of every tool and every bit of information that exists in a company and who owns it (and uses it).   It starts with an audit – but it should be a database that you can search on, and it will will tell you the owner and users.

I’ve seen versions of tools at IBM that have some of this – but they were not created for the purposes I am talking about – it was more done for accountability, and only covered certain kinds of ownership – what I’m talking about is a map of all the knowledge in the organization – and who has it and uses it.

And I don’t see that anywhere.

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UPCOMING SPEAKING

Marshall Sponder Keynotes this conference on March 13th, and conducts as Social Media Workshop on March 14th, 2012

The inaugural Social Media Analytics Summit is the first ever two-day business conference with a complete focus on social media analytics. Social media analytics enhances customer service, improves brand and reputation management, and measures overall social media success for businesses