Getting all the data into Web Analytics

Posted by Marshall on October 14, 2007 | Link It

Gary Angel's latest post on Me, Me, Me highlights a common problem in Web Analytics - most of the financial data, that's needed to co-relate with the web traffic data, and clickstream data, is silo-ed somewhere else and stored in a way that incompatible with web analytics data.

The problem then becomes - you can't really prove the value of the traffic you got, because in most cases, you can't track the actual traffic that ended up converting - so you have to estimate.

My take, having dealt with this problem for a while, in more than one place, is that the domain of different parts of  site, or brand, fall under different organizations, with different priorities - in other words, the results of why things can't easily be combined, like web traffic, clickstream and conversion/commerce data has to do with the silo-ed nature of the business itself.   In order to solve that problem, ultimately, you probably have find a way to un-silo the business units or get them to communicate much better.

And that's not often that easy…..not easy at all…but it's not impossible either.



1 Response

These are the current comments for "Getting all the data into Web Analytics"

Richard Coundley
10/15/07 @ 3:44 am

It is not difficult but it does require a very different mindset. A company needs to stop subcontracting the data collection to ASP services running on the web, and then start collecting the data itself and site the store inside its data warehouse alongside its other e-commerce data. The problem is then solved. Unfortunately many senior managers are out of their depth and insecure. In my experience they often prefer to have their hands held by external service providers. This serves to cover up their own inadequacies. Collecting and analyzing the data requires a great deal more investment, expertise and self-confidence. There are enterprise scale products that will do the job. I have bought vBis from http://www.site-intelligence.com and it delivered that functionality. Great product!



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