Defining your Strategy, What does ROI mean to you?
How to ID your goals and strategies within virtual worlds. Look at prior considerations from established players and hear planning that worked and planning that didn't. What opportunities do virtual worlds hold over other, more established, media formats. How do you insure that your campaigns quantified and verified. What does ROI mean to you?
- Reuben Steiger, CEO, Millions of Us
- Ben James, Communications Strategy Director, Rivers Run Red
- Adrienne Meisels, Former VP New Business Ventures, AOL
- Adam Pasick, Second Life Bureau Chief, Reuters (moderator)
Disagreement on what constitutes engagement – similar to what is going on in the Web Analytics field. But there are things that are in Virtual Worlds that are not easy to measure and what you can’t (ie: Learning, Education).
Primary numbers
Number of visits
Number of Repeat Visits
Time spent – average length of visit
Interaction Points
Blogosphere Metrics
Number of impressions due to talking about us
Measures of Success – how much users can shape and customize the experience – get a lot more BUZZ.
Clickstream can be analyzed without users knowing of it just as it done online now.
ROI – Do you want to target the Avatars or the People behind the Avatars?
-Marketers often market to the person you want to be – suggesting you’d market to the Avatar over the person behind it.
How do you bring a real customer service presence to Virtual Worlds?
Study yesterday that said 7% of Second Life residents were turned off by marketing in Second Life. However, it’s also said that in Second Life you can’t do anything “in-authentic”, which is hard for Brands.
People in Virtual Worlds are the most resistant to advertising and the most difficult people to reach?
Note to myself: Someone just brought up they are bringing their brand provides a “Bar” in Second Life and why would you need one. That got me to think about the Ancient Egyptians with Pyramids for the Pharaohs that had all the things they had in their living life to take in the Afterlife.
Suppose people need the connection in the Virtual World with that they do in the real world, including the familiar. If that’s the case, they’d need, indeed, to have virtual bars and virtual everything. Interesting thought.