Sprint is firing customers - 1000 Sprint/Nextel customers dumped for complaining too much - a story I published in Smartmobs recently about 1000 Sprint/Nextel fired because they complained too much about their lousy mobile service.
Well, now the Sprint firing 1000 customers story continues to mushroom into an atomic cloud around Sprint/Nextel - considered to be the Worst Company in America!
In The Sprint 1000 story keeps expanding, ever new twists too, Tomi T. Ahonen posts about the negative buzz this story about Sprint firing it's customers is continuing to generate for Sprint/Nextel:
"..Worst of all, the Sprint 1000 story has already climbed up on Google's main search page to the third page, where the Sprint 1000 stories already start. This is the digital footprint that will take forever to extinguish. If Sprint management understood anything about how consumers today make purchase decisions, this should be the most alarming statistic. The bad news is already on Page 3. Do they want it to climb all the way to Page 1 (like Kryptonite?)."
Now the Sprint firing customers story is all over the blogosphere and mainstream media - Sprint/Nextel mobile customers are calling Sprint to ask them if they're going to be fired for making too many calls (and does the call to Sprint/Nextel to be re-assured they won't be fired count as one of the calls they add up to decide to fire the customer):
"...So when a Sprint customer calls to ask is there any danger they might be dropped because of too many calls to the calling center - Sprint people actually will respond "no, we don't do that." Only because this one customer was very knowledgeable, from the Sprint Users forum and had seen the thousands of postings there about this issue, and knew to ask for re-assurance, only then the rep put the call on hold, talked to a supervisor, and returned to say, yes actually they do have that policy now.
How twisted is this?"
Twisted indeed. Tomi T. Ahonen says that today it's 40 calls a month that gets Sprint to fire a customer - what if next year, it only takes 10 calls a month to get Sprint to fire a customer?
By the way, Know More Media has some excellent coverage of Examining the Recent Sprint Terminations where authors from Know More Media's blog network examine the ramifications of Sprint firing customers from several points of view.
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