Search Found Driving Offline Buys - more than 50% are offline

Posted by Marshall on March 22, 2006 | Link It

It turns out, according to new study by Google and ComScore Networks, that more than half of the purchased related to online searchers occur OFFLINE.

The Internet giant teamed with the Reston, Va., research firm to examine consumer search and purchase behavior. It found that 25 percent of searchers for product information in several categories eventually made purchases. Of those, about 37 percent happened online, with the rest happening in stores.

ComScore looked at search behavior of its panel participants over November and December in 11 product categories, including apparel, electronics and jewelry. It used data culled from activity on 24 search engines.

Searches in some categories were much more likely to result in an in-store purchase than via e-commerce. Buyers who looked for information about video games, for example, visited stores for the product 93 percent of the time. That figure was above 80 percent for the electronics, music and toys categories.

The Yahoo and Google studies are part of an effort by the search giants to prove the medium’s worth beyond directly measured Internet sales. "This research helps quantify exactly how influential search is for the overall buying process," said John McAteer, head of retail at Google, in a statement.


I found the 50%+ conversions /sales happen offline very important.  For example, many of the architects I handle probably fit this pattern, as well as my office furniture client.  In some cases, it has to do with the sites themselves - but a lot may have to do with using Search to qualify a purchase.  For example, I like in NYC and I can research a TV, but when I go to buy one…I’d probably go to Best Buy or Circuit City….I’m less likely to order it online —but that’s just me.



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